Simpu launches its omnichannel inbox to help businesses deliver better customer experiences


On June 29, 2022, a company called Simpu, which is a B2B SaaS startup, debuted its all-in-one omnichannel inbox. This inbox enables companies to communicate with their customers across a variety of customer touchpoints.

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The omnichannel inbox is widely regarded as the customer communications platform of the future because it enables businesses to communicate with customers using a variety of channels, including email, SMS, iMessage, Facebook, WhatsApp, Instagram, and Twitter, amongst others, and also allows businesses to receive messages from customers using these platforms.

It is not necessary to navigate multiple platforms or apps in order to communicate with customers on a daily basis, which is one of the things that makes Simpu's omnichannel inbox stand out as being particularly innovative.

Instead, this feature enables you to carry out all of those actions in a single location. From a single location, Simpu enables businesses to more effectively engage with their customers, clients, and friends across any and all channels or apps.

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Simpu's goal with its omnichannel inbox is to make it easier for startups and enterprise businesses to scale by assisting them in providing customers with a sales and customer support experience that is quick, personalized, and consistent across all channels.

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The inbox that Simpu provides is more than just a platform for omnichannel communication; it is also an effective instrument that teams can use to optimize their entire sales funnel from the beginning to the end.

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Customers will be able to make quicker purchase decisions when they use Simpu because it will engage them in real-time through features such as website live chat and unify their data across platforms through third-party integrations of core banking backends, eCommerce platforms, and CRM tools.

Simpu will supercharge your sales process, etc.

On Simpu, customer support teams have access to a plethora of powerful features that can be leveraged to provide premium customer experiences.

The members of a team are able to delegate conversations to one another, automate mundane workflows, and respond to inquiries in a more timely and effective manner by utilizing features such as rules and canned responses.

Self-service support can also be provided by teams using conversational bots that can be programmed to answer specific questions. The stress that teams experience can be alleviated with the help of Simpu.

This aligns with Simpu's mission, which is to assist businesses in streamlining all of their interactions, so it's a good thing.

 4 1118Kolawole Tioluwani Cofounder & CPO.

According to Tioluwani Kolawole, the chief product officer and co-founder of Simpu, the development team's primary focus was on streamlining customer inboxes, empowering teams, and building intelligent bots.

He demonstrated how to carry out these actions on Simpu in a way that was both clear and comprehensive.

 5 1118Collins Iheagwara Cofounder&CEO

Collins Iheagwara, co-founder and CEO of Simpu, made the following statement in response to the company's recent launch: "The ability to engage customers in a quick and efficient manner, whether for support or sales, is an important ingredient for businesses to scale."

" The experience of new ventures and businesses is going to be made easier thanks to our efforts. After several months of running in private beta, we are excited to finally unveil our product to the general public.

According to him, they have developed a product that is not only efficient and effective but also very easy to operate, and this is reflected in the growth of the company even while it was still in beta.

According to Collins, Simpu does not cost businesses anything and is easily accessible to them.

On its platform, Simpu currently serves more than 90 different businesses. After reaching the one million dollar mark in funding, the pre-seed rolling round for the new company was terminated a month ago.

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Regarding Simpu

Simpu is a no-code business-to-business software as a service platform that assists brands in providing improved customer engagement experiences via an omnichannel solution.

Kolawole Balogun, Tioluwani Kolawole, and Collins Iheagwara were the founders of the company. Kolawole Balogun and Collins Iheagwara had previously worked together at another company called Devcenter, which they had cofounded with a number of other people. Since then, Simpu has expanded to include more than 17 people. Engineers and people who work on products make up the majority.

Please visit www.simpu.co for any additional information that you may require.