Refund Policy
Our commitment to customer satisfaction
Refund Eligibility
Eligible for Refund
- • Manufacturing defects or errors
- • Incorrect specifications (our error)
- • Damaged items during shipping
- • Order cancellation before production
- • Quality issues not meeting standards
Not Eligible for Refund
- • Custom orders (unless defective)
- • Customer design errors
- • Change of mind after production
- • Incorrect shipping address provided
- • Items used or modified after delivery
Refund Timeline
1
Request Refund
Contact us within 30 days of delivery
2
Review Process
We review your request within 2-3 business days
3
Return Items (if required)
Ship items back using provided return label
4
Refund Processed
Refund issued within 5-10 business days
Refund Methods
- • Credit card refunds: 3-5 business days
- • Bank transfer refunds: 5-10 business days
- • PayPal refunds: 1-3 business days
- • Store credit: Available immediately
Partial Refunds
Partial refunds may be issued for:
- • Items with minor defects that don't affect functionality
- • Late delivery compensation
- • Shipping cost refunds for our errors
- • Partial order cancellations
How to Request a Refund
To request a refund, please contact our customer service team with:
- • Order number
- • Reason for refund request
- • Photos (if applicable)
- • Contact information
Contact Information:
Email: abodunrin.afeez@techvented.com
Phone: +2348086624741
Hours: Monday-Saturday, 9 AM - 6 PM